Que faut-il faire dans l’éventualité d’une réclamation?

Prompt claims’ reporting is critical to the process of bringing claims to a successful resolution.

Members aware of any actual or potential claim must report it immediately. If a member receives a formal notice or statement of claim, the notice must be reported in writing to the insurer within 30 days. Please refrain from making any written or oral statements to the claimant, unless the insurer or adjuster advises to do so. Please do not offer to compensate a client as such action could interfere legally with the management of a claim.

Should a member seek independent legal services for a potential claim, any fees associated with such services may not be recuperated under the policy limits unless notice has been provided to the insurer before such legal representation commences.

In the event of a potential claim or if a member is formally served with a statement of claim, members should follow the guidelines below:

Members Should

  • Immediately report any potential claim to the adjuster, or BMS Group
  • Formally document the incident, including details of those involved
  • Submit any formal statement of claim to the adjuster or BMS Group
  • Report any regulatory investigations or notice of complaint within 30 days

Members Should Not

  • Speak with any third parties about the claim
  • Assume any legal fees before reporting a claim
  • Offer compensation to independently settle a claim
  • Amend or change any previous medical records once a statement of claim has been received

The claims process varies depending on the Insurance Company.

To report a:

Professional Liability/Commercial General Liability/Clinic PLI claim
Contact Crawford at 1-877-805-9168 or email BMSclaims@crawco.ca

Cyber Liability claim
Contact BMS at 1-855-318-6038 or email psy.insurance@bmsgroup.com

Employment Practices Liability claim
Contact Berkley at claims@berkleycanada.ca

Property claim
Contact Ecclesiastical at 1-888-693-2253 or email claimsservices@eccles-ins.com


BMS Canada Risk Services Ltd. (BMS Group)
Toll Free: 1-855-318-6038
Email: psy.insurance@bmsgroup.com