Prompt claims reporting is critical to the process of bringing claims to a successful resolution. Members aware of any actual or potential claim must report it immediately. If a member receives a formal notice or statement of claim, the notice must be reported in writing to the insurer within 30 days.

Please refrain from making any written or oral statements to the claimant, unless the insurer or adjuster advises to do so. Members should not offer to compensate a patient or admit liability, as such action could interfere in the insurer’s management of a claim. Should a member seek independent legal services for a potential claim, any fees associated may not be recuperated under the policy limits, unless notice has been provided to the insurer before such legal representation commences. If a member receives a formal notice or statement of claim, the notice must be reported in writing to the insurer within 30 days.

MEMBERS SHOULD

  • Immediately report any potential:
                Professional Liability claim to Maltmans at 1-800-699-0914
                Cyber Liability claim to BMS Group at 1-855-318-6038
                Business Coverage (Office Package, Contents, Business CGL) claim to Aviva at 1-866-692-8482
                Employment Practices Liability claim to Berkley at claims@berkleycanada.com
  • Formally document the incident, including details of those involved
  • Submit any formal statement of claim as directed by your broker, adjuster, or insurer
  • Report all claims within 30 days of notice

MEMBERS SHOULD NOT

  • Speak with any third parties about the claim
  • Assume any legal fees before reporting a claim
  • Offer compensation to independently settle a claim
  • Amend or change any previous medical records once a statement of claim has been received

CONTACT

BMS Canada Risk Services Ltd. (BMS Group)
320 Catherine Street, Suite 21
Ottawa, ON K1R 5T5
Toll Free: 1-855-318-6038
Email: psy.insurance@bmsgroup.com