Conflict management skills

August 6, 2025

Develop critical conflict management skills to transform workplace challenges into opportunities for stronger relationships.

Learning objectives:
• Explore how conflict develops within relationships and identify an effective strategy to deal with it.
• Learn a core conflict management skill – how to stay in the problem-solving part of your brain rather than your amygdala.
• Use five core conflict management approaches ranging from accommodate to collaborate.
• Develop the skills associated with effective conflict management such as dealing constructively with anger and aggression, listening effectively, giving feedback, and managing emotions.
• Use a collaborative problem-solving approach, when appropriate, to meet needs and create a more lasting solution.

Live webinar August 6, 20025 | 9 a.m. to 4 p.m. ET
Facilitator: Susan Geary, PhD.
SAVE15% with code: CPA15
Learn more at: https://cvent.me/9Mbyay